Flexible, integrated, easy to maintain, advanced and accessible. Those are just a few of the benefits North Light's 2-1-1 / I&R customers appreciate about Resource House.
Flexible means that Resource House is built to accommodate how your organization does things. When it comes to storing client and caregiver data, its many configurable features make the entire software suite feel as though it was customized to meet your specific needs and preferences.
Integrated describes the ease with which you can bring together your own resource database with the other 2-1-1 databases throughout your region or state.
Easy to maintain really applies across the board; but perhaps it comes through most powerfully in Resource House's direct updating capabilities. The providers in your database can revise their own information as often as they like—while you get a clear view of all changes and deletions, in context. So you can accept or reject every item. That means less work for you, with no compromise of either control or security.
Advanced? Definitely. Resource House is constantly being upgraded to incorporate cutting-edge technology, as well as users' requests and suggestions. Directory preparation is just one example. You can customize the look and content of your directories; allow providers to create their own from your database; get automatically updated information every time you print; and a lot more.
Accessible is one way to talk about Public Portal: our user-friendly, highly customizable public Website module. Providers enjoy Resource House's accessibility, too, through their own Provider Portal. You can easily distribute your database throughout the community—either for free, or for a fee that doesn't incur printing costs.
Resource House puts database updating in providers' hands, while leaving the control firmly in your own. North Light's support sets an industry standard. And dozens of thoughtful, intuitive features make the system work for you—instead of the other way round. The result: measurably more comprehensive and effective service delivery, with significantly fewer headaches.
In case of natural disasters, your system has to remain 100% functional and reliable. The vital role 2-1-1 played during the 2004 Florida hurricanes and Hurricane Katrina made this clearer than ever before.
Resource House is built to take it. With its Web-Windows hybrid platform and regional/statewide data redundancy, your North Light system can ensure uninterrupted service under pressure.
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