Only North Light is hardWIREd to support you. Our Web-based Issue Reporting system (WIRE) gives you unprecedented access—and input. This state-of-the-art system is designed not only to solve your problems, but to include your needs and insights in the evolution of the products you use. Add to that our combined technical and human services expertise, and you have customer support unlike any you’ve seen before.
With WIRE, you can report problems and submit change requests 24/7—with attached documents or screen shots, if you like. Not only that: WIRE lets you post comments, track the progress of your issue, and even download reports in Excel format. Any time it suits you. And WIRE stands ready to deliver your suggestions for product improvements directly to North Light’s tech wizards.
Meanwhile, back at our regular telephone help desk, an AIRS certified resource specialist awaits your call. So when you dial our number, you get savvy, knowledgeable help from someone who really understands your operations. Check our “People” page for more on North Light’s unique human services expertise.
Our customer service is as flexible as our products. We’ll gladly provide expert advice on your database maintenance operations; or if you prefer, we’ll take them on directly ourselves, freeing you to do the work your database is designed to empower.
Even the most sophisticated software is of little use without responsive, intelligent support. This is why for many, customer support is where a provider's worth proves itself. Here's what Resource House users have to say about North Light's rock solid backup.
"We've had a support contract with North Light since January 2005. I have been very happy with the staff's knowledge and their prompt attention to solving any problems that we have had."
Karen Toussel
SE MN Area Agency on Aging
"I LOVE your new updated WIRE system."
Sharon Evanich, MBA
Connect Me Ohio Manager, Ohio Department of Aging (2004-2007)
"We are very impressed with North Light's performance. Y'all are doing a fabulous job! Very impressed with your follow up and responsiveness! We are smiling very big today!!!"
Melodee Stokes
Director, North Carolina Office of Citizen Services
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Resource House is a trademark of North Light, Inc.
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