You should be the one to dictate how things are done—not your Information and Referral software. That's why Resource House's Referral sets the standard for customization and flexibility. No matter what kind of client or caregiver data you need, this Web-based application can accommodate you.
Unlimited, unrestricted custom fields; a step-by-step interface; your own best-practice script, help and style guide displayed—newbies and volunteer staff can jump right in!
Not only that: Referral's Web base gives you access to both client/caregiver data and resource records across your service area. So now larger and smaller 211s can cooperate to provide 24/7 coverage, with full access to client/caregiver case logs and prior inquiries throughout the network. Plus, those shared client/caregiver records help you keep track of clients who move to or receive care in other parts of the coverage area.
With Referral, disasters need no longer shut you down: Web hosting means 211 staff can work from home if necessary. (This handy home-based option can also reduce office expenses.)
Read on for still more versatile, savvy Referral features.
Referral users are happy to spread the word. Here’s just one of the many plaudits we’ve received for this versatile application.
"We appreciate Resource House's ability to combine
client tracking and service referral functions in one database.
Our staff has found that they can manage high call volumes and track
ongoing cases effectively because of the various ways Referral lets
us sort calls—incomplete, complete, by week, by month, etc.
Being able to set follow-ups is another big boost to efficiency."
Pam Zimmerman
Senior LinkAge Line, Metropolitan Area Agency on Aging, Minnesota
"Our staff has found that they can manage high call volumes and track ongoing cases effectively because of the various ways Referral lets us sort calls—incomplete, complete, by week, by month, etc. Being able to set follow-ups is another big boost to efficiency."
Pam Zimmerman
Senior LinkAge Line, Metropolitan Area Agency on Aging, Minnesota
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