Unprecedented flexibility

Cutting-edge technology. Intuitive interfaces. All these come standard with North Light’s Resource House software suite.

North Light began, not as a technology looking for an industry, but as a group of committed human service professionals looking for hands-on technical solutions. That’s why Resource House incorporates so many thoughtful, common-sense features: capabilities that quietly go to work where you need them most.

Easy to use, intelligent and exceptionally versatile, Resource House functions seamlessly as as either a Windows suite or a Web-based solution. It’s extensively customizable to the ways your organization works. In fact, it gives you the power to streamline and simplify your operations in ways you never thought possible.

No wonder our customers tell us that Resource House anticipates their needs and preferences—and delivers measurable efficiency. Every day.

Cloud Computing

Resource House is a Web-hosted suite of applications, which means you can log in from any Internet browser. This kind of flexibility has many benefits.

  • If it’s web-based, there’s nothing to install on your office computers—which saves IT time and expense.
  • Sign in and work from anywhere, and be able to work from home in emergencies or disasters.
  • Predictable budget, with no limits on the number of clients, callers and inquiry records you store—no matter how big you grow.
  • Share client and inquiry data across your region or state system.
  • Manage call volume by routing overflow calls to anywhere in the region.
  • Don’t worry about IT security issues ... instead feel confident your data is being maintained confidentially at secure HIPAA compliant hosting facility.
  • I recently recalculated the time it takes to do data maintenance, to see whether Resource House had made any measurable impact on our efficiency. A year or so ago, it took us an average of one hour to enter each new agency or update. Resource House has cut that time in half. There are several factors involved in this improvement, but I’d say the key has been our increasing use of Provider Portal, along with Data Manager’s extremely efficient change request screen.

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    Michael Charney HousingLink Manager - MinnesotaHelp.info

    I’m relatively tech-oriented, but by no means a tech specialist—and I’ve found Administer easy, quick and responsive

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    Susan Gemmel 2-1-1 Director - Crisis Clinic of Seattle, King County
  • We use Resource House across three groups with varying needs. We’ve customized 23 different screens or tabs, and each group only sees its own screens. That really streamlines our operations, and it also makes them more secure.

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    Susan Gemmel 2-1-1 Director - Crisis Clinic of Seattle, King County

    Being able to configure a lot of the screens ourselves saves time and gives us the configurations we want. We also really like being able to arrange and rearrange the fields. Changes in funding sources shift our priorities from time to time, and Administer makes it easy to change or add the fields required for new data profiles

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    Susan Gemmel 2-1-1 Director - Crisis Clinic of Seattle, King County
  • Your trainer did an excellent job: he used the WEBEX front end so we could display the session in our board room for all to see. We were able to get a very good understanding of how Resource House worked before we actually got hands-on training. After we received the software, the training was even more beneficial because we knew how to navigate, and startup was much easier. Since the training, your technician has been an excellent resource for helping us through problem areas and solving problems that have stumped our staff. I would strongly recommend that all Resource House buyers take advantage of the type of training we received; schedule it at or just prior to startup to get the maximum benefit.

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    Dave Lantis People for People - WIN211

    We are very impressed with North Light’s performance. Y’all are doing a fabulous job! Very impressed with your follow up and responsiveness! We are smiling very big today!!!

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    Melodee Stokes Director - North Carolina Office of Citizen Services
  • I LOVE your new updated WIRE system.

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    Sharon Evanich, MBA Connect Me Ohio Manager - Ohio Department of Aging (2004-2007)

    We’ve had a support contract with North Light since January 2005. I have been very happy with the staff’s knowledge and their prompt attention to solving any problems that we have had.

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    Karen Toussel - SE MN Area Agency on Aging
  • Your understanding of human services was important to us: that insight into what it takes to provide effective I&R really complements the technical expertise you bring to your products. We were very impressed with your approach to the technology and the product itself—the way you take requirements and feedback from all your clients and incorporate the best of them into the base product.

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    Anthony Vellucci Project Manager - North Carolina DHHS

    The most satisfying aspects of using Resource House are having so much flexibility in the ability to customize our tools; working with a vendor who understands the needs of human services providers; the system’s attention to accessibility and usability; North Light’s awareness of the specific needs of government; and its willingness to share solutions among the national user network. Resource House has enabled us to meet and exceed our goals.

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    Krista Boston, J.D. Director, Consumer Assistance Programs - Minnesota DHS
  • What we needed, right off the bat, were robust tools that are sufficiently integrated to allow for client and service tracking among multiple sites, with a common statewide resource Website and common directory and reporting production. Resource House has met all of those criteria so well that we’re expanding our system beyond the LinkAge Lines to license a variety of providers across the state.

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    Krista Boston, J.D. Director, Consumer Assistance Programs - Minnesota DHS

    We appreciate Resource House’s ability to combine client tracking and service referral functions in one database. Our staff has found that they can manage high call volumes and track ongoing cases effectively because of the various ways Referral lets us sort calls—incomplete, complete, by week, by month, etc. Being able to set follow-ups is another big boost to efficiency.

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    Pam Zimmerman Senior LinkAge Line - Metropolitan Area Agency on Aging, Minnesota
  • I’m so comfortable using Data Manager that it’s hard to pinpoint everything I like about it. One thing I really like compared to other software I’ve seen is the user-friendly way of assigning taxonomy codes: you don’t have to switch back and forth between the code, the definition of the terms, the service description and the screen where you assign the code—it’s all on one screen. When we do our statewide database for our hotlines and want to enter a consistent service for each county, Data Manager lets us load a template, copy the whole service and rename it. So if you have to do 723 WIC programs, one for each county in the state, you can do that quickly through the template rather than retyping the terms every time.

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    Karen Brandt Public Health Information and Referral Service - Great Rivers 2-1-1/Wisconsin

    We want to be able to respond to users’ needs and make high quality information available whenever and wherever they need it. People can use our Web-based consumer Resource Advisors for seniors and youth whenever they wish—including over weekends or in the evenings, when most social or community service offices are closed. Especially as more people are using the Internet to find health-related information, these tools are expanding people’s awareness of their options and helping them create individual solutions.

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    Mary Chilvers MinnesotaHelp - Minnesota Board on Aging
  • The Resource Advisors are some of the best work I’ve seen this team ever do. I am so proud of these tools, and we all can be. Good work all. All I can say is Wow!

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    Krista Boston, J.D. Director, Consumer Assistance Programs - Minnesota DHS

    I recently recalculated the time it takes to do data maintenance, to see whether Resource House had made any measurable impact on our efficiency. A year or so ago, it took us an average of one hour to enter each new agency or update. Resource House has cut that time in half. There are several factors involved in this improvement, but I’d say the key has been our increasing use of Provider Portal, along with Data Manager’s extremely efficient change request screen.

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    Michael Charney HousingLink Manager - MinnesotaHelp.info
  • North Light has done an AMAZING job. This is what we should expect, but it is still too infrequent that we see this level of attention paid to the details.

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    Independent Section 508 accessibility analyst -

    What an impressive Website and search tool!

  • NO complaints! Just had to tell you that this is one of the best and easiest Websites I’ve ever had the pleasure to try to find info on. Thanks for doing a great job on this.

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    Rita Parks Public Portal User -

    Our staff has found that they can manage high call volumes and track ongoing cases effectively because of the various ways Referral lets us sort calls—incomplete, complete, by week, by month, etc. Being able to set follow-ups is another big boost to efficiency.

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    Pam Zimmerman Senior LinkAge Line - Metropolitan Area Agency on Aging, Minnesota