Report problems and submit change requests 24/7

Only North Light is hardWIREd to support you. Our Web-based Issue Reporting system (WIRE) gives you unprecedented access—and input. This state-of-the-art system is designed not only to solve your problems, but to include your needs and insights in the evolution of the products you use. Add to that our combined technical and human services expertise, and you have customer support unlike any you’ve seen before.

The North Light Difference

With WIRE, you can report problems and submit change requests 24/7—with attached documents or screen shots, if you like. Not only that: WIRE lets you post comments, track the progress of your issue, and even download reports in Excel format. Any time it suits you. And WIRE stands ready to deliver your suggestions for product improvements directly to North Light’s tech wizards.

Meanwhile, back at our regular telephone help desk, an AIRS certified resource specialist awaits your call. So when you dial our number, you get savvy, knowledgeable help from someone who really understands your operations.

Our customer service is as flexible as our products. We’ll gladly provide expert advice on your database maintenance operations; or if you prefer, we’ll take them on directly ourselves, freeing you to do the work your database is designed to empower.

Even the most sophisticated software is of little use without responsive, intelligent support. This is why for many, customer support is where a provider’s worth proves itself.

  • Your trainer did an excellent job: he used the WEBEX front end so we could display the session in our board room for all to see. We were able to get a very good understanding of how Resource House worked before we actually got hands-on training. After we received the software, the training was even more beneficial because we knew how to navigate, and startup was much easier. Since the training, your technician has been an excellent resource for helping us through problem areas and solving problems that have stumped our staff. I would strongly recommend that all Resource House buyers take advantage of the type of training we received; schedule it at or just prior to startup to get the maximum benefit.

    Dave Lantis People for People - WIN211
  • We are very impressed with North Light’s performance. Y’all are doing a fabulous job! Very impressed with your follow up and responsiveness! We are smiling very big today!!!

    Melodee Stokes Director - North Carolina Office of Citizen Services
  • I LOVE your new updated WIRE system.

    Sharon Evanich, MBA Connect Me Ohio Manager - Ohio Department of Aging (2004-2007)
  • We’ve had a support contract with North Light since January 2005. I have been very happy with the staff’s knowledge and their prompt attention to solving any problems that we have had.

    Karen Toussel - SE MN Area Agency on Aging