Agencies that coordinate statewide human services need an I&R system that is robust, yet flexible. You want tools that make it easy for stakeholders to update the centralized database, without losing their local identity-tools sufficiently integrated for tracking among multiple sites.
A good statewide system should be able to offer its citizens a single port of entry for information searches. Accessibility and usability are also important. And your system must be able to function smoothly in the face of natural disasters or terrorist attacks.
No wonder more and more states are catching on to Resource House-the system that anticipates the unique needs of government, based on years of experience. From our earliest days, North Light has consulted with states and foundations on human service delivery reform. We keep an eye on the future, continually updating Resource House to match the pace of cutting edge technology. And North Light actively solicits requirements, suggestions and feedback from all our clients, incorporating the best of them into our base product.
These are just some of the differences that make Resource House uniquely responsive to the needs and challenges of state human service agencies.
Resource House consolidates your statewide database in a single, user-friendly application that provides both universal access and system-wide tracking-with no compromise on security or control. So Resource House actually improves service delivery by expanding your information base and promoting collaboration, while allowing for local flavor among your stakeholders.
See for yourself. Contact Wendy today for a demo, and find out why North Light keeps winning State RFPs.
In 2001, Minnesota embarked on an ambitious long term care reform agenda. The goal: to rebalance long term care by shifting more resources to home and community based services; to lessen the number of nursing home beds; and to enhance access to long term care information and assistance. The strategy: create a statewide database, accessible via the Web, called MinnesotaHelp.info, to connect people with disabilities, seniors and families with information and assistance providers. Minnesota's LinkAge Lines now use Resource House to integrate service information across the state.
Krista Boston, Manager of the Minnesota DHS Consumer
Choices Team, picks up the story from there.
"What we needed, right off the bat, were robust tools that are sufficiently integrated to allow for client and service tracking among multiple sites, with a common statewide resource Website and common directory and reporting production. Resource House has met all of those criteria so well that we're expanding our system beyond the LinkAge Lines to license a variety of providers across the state.
The most satisfying aspects of using Resource House are having so much flexibility in customizing our tools; working with a vendor who understands the needs of human services providers; the system's attention to accessibility and usability; North Light's awareness of the specific needs of government; and its willingness to share solutions among the national user network. Resource House has enabled us to meet and exceed our goals."
Krista Boston, J.D.
Director, Consumer Assistance Programs
Minnesota DHS
Krista Boston, J.D.
Director, Consumer Assistance Programs
Minnesota DHS
"The most satisfying aspects of using Resource House are having so much flexibility in the ability to customize our tools; working with a vendor who understands the needs of human services providers; the system's attention to accessibility and usability; North Light's awareness of the specific needs of government; and its willingness to share solutions among the national user network. Resource House has enabled us to meet and exceed our goals."
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