Who Is It For?

Photo: Information and Referral professional

Resource House People

Current Clients

Tennessee 2-1-1 Screen Shot. Click to view a larger image in a new browser window. Tennessee 2-1-1

Tennessee 2-1-1 began building its database in 2003; its Website went live in 2004. The organization's primary concerns centered around standardizing the AIRS taxonomy and being able to report needs by Zip code.

The Middle Tennessee 2-1-1 collaborative includes Crisis Center, First Call for Help, The Family Center, United Way of Metropolitan Nashville and the Memphis Public Library. Its database includes information on 22 Tennessee counties, and will soon expand to cover the entire state, including several counties in Mississippi and Arkansas.

To view the Website, click: Tennessee 2-1-1.

For more information:

Contact Doug Fluegel at United Way of Metropolitan Nashville: (615) 780-2430






Next Steps: Contacting North Light for a Demo

Schedule an online demo:

Client Quotes

Photo of Doug Fluegel Doug Fluegel

2-1-1 and Gov't Relations, United Way of Metropolitan Nashville


"What's been the most satisfying part of the system? Quick response from the North Light team when changes are needed.

Reporting is robust, fields are customizable, programming changes are reasonable in cost and time."